Spa policy

Before your visit.

Our guidelines for cancellations, deposits, lateness, and rescheduling help us care for every guest and respect everyone’s time.

Cancellations & rescheduling

To respect the time of all clients, cancellations or rescheduling require 24 hours notice.

For same-day appointments, a minimum of 1 hour notice is required for cancellations or changes.

Deposits are non-refundable for client-initiated cancellations. However, deposits may be applied toward future bookings where proper notice is given.

A ₦10,000 rescheduling fee applies to any appointment changed with less than 24 hours notice.

Arrivals 15 minutes or more past the appointment time will incur a ₦10,000 lateness fee, and service duration may be adjusted accordingly.

Missed appointments (“no-shows”) will be charged in full. However, 50% of the deposit may be refunded or credited at the spa’s discretion.

Thank you for helping us make time for every guest.